Operations Manager

We are looking for an experienced and motivated Operations Manager to oversee the day-to-day operations of our hotel and ensure an exceptional experience for every guest.

The Operations Manager will work closely with department heads across Front Office, Housekeeping, Food & Beverage, Maintenance and other operational areas to maintain high standards of service, efficiency, safety and profitability.

This is a hands-on leadership role for someone who is passionate about hospitality, enjoys developing people and has a strong eye for operational detail.

Key Responsibilities

• Oversee the hotel's daily operations and ensure all departments operate efficiently and to the required standards.
• Lead, motivate and support department managers and operational teams.
• Ensure consistently high levels of guest service and satisfaction.
• Monitor guest feedback, reviews and complaints, taking prompt action to resolve issues.
• Maintain and improve hotel operating standards, procedures and service delivery.
• Work closely with the General Manager to achieve financial, operational and guest satisfaction targets.
• Monitor departmental budgets, costs, staffing levels and productivity.
• Support recruitment, onboarding, training, performance management and development of team members.
• Conduct regular operational inspections and ensure hotel facilities and guest areas are maintained to a high standard.
• Ensure compliance with health and safety, licensing, fire safety, food safety and other relevant regulations.
• Coordinate communication between departments to ensure smooth day-to-day operations.
• Identify opportunities to improve processes, reduce costs and increase operational efficiency.
• Assist with forecasting, scheduling and workforce planning.
• Manage operational issues and emergencies calmly and effectively.
• Support the hotel in achieving its commercial and revenue objectives.
• Deputise for the General Manager when required.
• Represent the hotel professionally with guests, suppliers, contractors and other stakeholders.

About You

The successful candidate will have:

• Previous management experience within a hotel or hospitality environment.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal abilities.
• A genuine passion for delivering outstanding guest experiences.
• Strong organisational and problem-solving skills.
• A commercial mindset with an understanding of hotel profitability and cost control.
• The ability to remain calm and make effective decisions under pressure.
• A proactive, hands-on approach to hotel operations.
• Excellent attention to detail and high personal standards.
• Good knowledge of health and safety and hospitality compliance requirements.
• The flexibility to work across different shifts, including evenings, weekends and public holidays when required.

Desirable

• Experience in a similar Operations Manager, Hotel Manager, Deputy General Manager or senior hospitality management position.
• Relevant hospitality qualification or degree.
• Experience with hotel property-management systems and other hospitality technology.
• Experience managing budgets, KPIs and departmental performance.
• Experience working in a busy, full-service or independently operated hotel.

What We Offer

• Competitive salary based on experience.
• Performance-related incentives [if applicable].
• Opportunities for professional development and career progression.
• Staff meals/discounts [if applicable].
• Hotel and group-wide benefits [if applicable].
• A supportive and professional working environment.
• The opportunity to play a key role in the continued success and development of the hotel.

For more information, contact Major Recruitment Aberdeen on 01224 454070.

INDFS